Medical Assistant Handling Incoming Calls

Improve Patient Satisfaction Through Efficient Call Handling

https://www.practicebuilders.com/blog/improve-patient-satisfaction-through-efficient-call-handling/

Call handling is a process, from start to finish, of greeting the patient, listening to the problem, offering a resolution, or an appointment, and saying goodbye to the caller. Efficient call handling is all about having a healthy conversation, and …

Medical Assisting- Chapter 7 Telephone Techniques

https://quizlet.com/505710498/medical-assisting-chapter-7-telephone-techniques-flash-cards/

Answering the Telephone. •Smile. •Answer the phone by third ring. •Answer with the office's preferred greeting. •Speak clearly, and use good enunciation. •Pay …

Medical Office Phone Etiquette, Best Practices

https://hunterbusinessschool.edu/guide-to-medical-office-administration-telephone-etiquette/

When patients call the physician’s office, they expect a certain etiquette and for the medical office administrative assistant’s undivided attention. Since the medical …

Chapter 8- Telephone Techniques Flashcards | Quizlet

https://quizlet.com/342556235/chapter-8-telephone-techniques-flash-cards/

How to manage Incoming Calls at Your Medical Practice?

https://www.medicalbillersandcoders.com/blog/how-to-manage-incoming-calls-at-your-medical-practice/

Why is your Medical Practice getting so many calls? It is the only way patients can make or change appointments. Patients call the office for refill authorization. …

Telephone Triage in Healthcare Practices …

https://www.medpro.com/telephone-triage-policies

Healthcare practices should have written policies and protocols that specifically address handling telephone calls, triaging patients, scheduling appointments, refilling prescriptions, and addressing …

Chapter 8 - Telephone Techniques Admin Flashcards

https://quizlet.com/229948745/chapter-8-telephone-techniques-admin-flash-cards/

1. the name of the person to whom the call should be directed to 2. the name of the person calling 3. the caller's telephone number 4. the reason for the call 5. the …

How Receptionists Should Answer the Phone: …

https://www.numa.com/blog/receptionist-answering-phone-scripts

To create a consistent and positive caller experience, put these 6 phone etiquette rules in place: Answer promptly and merrily: Answer in an upbeat tone and avoid leaving callers waiting. Thank the caller …

Kinn's chapter 9 Flashcards | Quizlet

https://quizlet.com/203191811/kinns-chapter-9-flash-cards/

A telephone call that is operator assisted or electronically assisted and includes several physicians at separate offices is /an_____ call. A conference B message unit C …

Chapter 8 & 8 Review Flashcards | Quizlet

https://quizlet.com/450589411/chapter-8-8-review-flash-cards/

In the case of an emergency call, focus on all of the following except: A) Walking the caller through an appropriate medical response or treatment B) Determining the nature of …