Medical Telephone Techniques

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Medical Office Phone Etiquette, Best Practices

https://hunterbusinessschool.edu/guide-to-medical-office-administration-telephone-etiquette/

Proper telephone etiquette recommends that the medical office administrative assistant should use the patient’s name, which will give the patient a positive feeling about the physician’s office. When medical office administrative …

Telephone techniques and etiquette: a medical practice …

https://pubmed.ncbi.nlm.nih.gov/18225819/

The telephone is usually the first contact a prospective or new patient has with a medical practice. It is also the method that existing patients and others commonly …

5 Must-Have Phone Tips for Medical Receptionists

https://www.mapcommunications.com/blog/medical-receptionist-phone-tips/

Answering the phone should be like greeting a patient who walks into the office. By addressing them kindly, answering questions with empathy, and following traditional …

Telephone Triage and Medical Advice Protocols - The …

https://www.thedoctors.com/articles/telephone-triage-and-medical-advice-protocols/

For more information about communicating effectively, read our article “ Telephone Communication for Healthcare Providers: Safety Strategies .” For guidance …

Chapter 14 Telephone Techniques Flashcards | Quizlet

https://quizlet.com/531804548/chapter-14-telephone-techniques-flash-cards/

Good telephone technique leaves the caller with a positive impression of. -the staff, the physician, and the practice. -the person answering the phone. How does projecting a …

Medical Assisting- Chapter 7 Telephone Techniques

https://quizlet.com/505710498/medical-assisting-chapter-7-telephone-techniques-flash-cards/

Medical Assisting- Chapter 7 Telephone Techniques Term 1 / 51 Answering the Telephone Click the card to flip 👆 Definition 1 / 51 •Smile •Answer the phone by third ring …

Chapter 8- Telephone Techniques Flashcards | Quizlet

https://quizlet.com/342556235/chapter-8-telephone-techniques-flash-cards/

Terms in this set (70) Medical assistants should handle both incoming and outgoing calls in a businesslike and __________________ manner. professional. Medical assistants …

Medical Assistant Telephone Techniques You …

https://medhomeinfo.org/medical-assistant-telephone-techniques/

One of the most important telephone techniques for a medical assistant is taking accurate messages. When you are taking a message for your boss, remember to get the following information: …

Chapter 41: Telephone Techniques Flashcards | Quizlet

https://quizlet.com/569125455/chapter-41-telephone-techniques-flash-cards/

A telephone electronic routing system avoids placing incoming calls on hold. True False True A physician will accept a call from another physician, even if it interrupts a patient …

Office Skills - Telephone Etiquette and …

https://www.officeskills.org/telephone_etiquette.html

When calling a client or customer, whether in person or when leaving a message, always identify yourself properly by providing your name, company name and contact telephone number. For example, "Good …

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